Aftercare — what to demand

• Written aftercare schedule (typically included for 2–5 years)
• Free fine-tuning appointments
• Warranty terms: repairs, loss & damage cover
• Clear pricing for batteries/domestic service

Why aftercare decides value

Hearing aids are fitted, then tuned over weeks. Real benefit depends on follow-up: programming adjustments as you adapt, cleaning, tube and dome replacement, and annual retests. A cheaper device with strong included aftercare often beats a dearer one sold bare.

Red flags

Vague “full aftercare” claims without a written schedule; charges for fine-tuning inside the stated inclusion window; no loss-and-damage terms in writing; pressure to decide the same day. Ask for the aftercare sheet before you pay, and keep it with your receipt.

Get everything in writing before paying. If a provider resists itemisation, walk away.

General information, not medical advice. For symptoms, see your GP.